Acceleration of the shipping and return processes

Europe‘s leading online optician Mister Spex also relies on our warehouse management system to optimize its logistics processes. In the logistics center in Berlin-Siemensstadt, PSIwms controls the entire intralogistics and production supply

Industry: E-commerce & Retail

Location: Berlin, Germany

Employees: over 450

"PSIwms has significantly improved our logistics competence. This benefits our customers throughout Europe."

Ulrich Tietze

Head of Product Enterprise Application


article storage capacity


parcels are shipped daily at the logistics centre


pick different orders through multi-order picking

The challenge

Every day, up to 15,000 packages are shipped from the Berlin logistics center to the whole of Europe, serving up to three million customers. The special challenge, however, literally lies in the details: The web shop offers more than 11,000 eyeglasses and sunglasses from which customers can choose the right frames, colors and materials for their desired glasses. This results in necessary storage capacities for up to 700,000 items. 

Multi-channel strategy

The individual glasses are assembled and picked on-site. The involvement of external service providers is also necessary for some production steps. In addition, there is a large range of brand sunglasses, contact lenses, spectacle lenses and care products. In line with its multichannel strategy, Mister Spex also cooperates with more than 500 local opticians in Germany, Austria, Switzerland, the Netherlands and Sweden on services such as vision tests and eyeglass adaptations and also operates more and more of its own stores. Therefore, the special challenge is: The solution must reflect the different order structures of the sales channels and production equally: Internal and external production, serving direct customers and partner opticians as well as our own sales shops. On the basis of optimized process control, WMS will also significantly accelerate the shipping and return processes.

Warehouse characteristics

  • Control of 15,000 orders per day
  • Mapping of multi-channel strategy
  • Multi-order picking
  • Returns handling
  • Support for customer and store deliveries
  • Control of the production processes for eyeglasses

Software in use

Deployed software: PSIwms

Realized interfaces:

Host Host (Microsoft Dynamics NAV), Shipping system, Autom. order picking system (RAX), Lift system (KARDEX)

The solution

Thanks to the wide range of functions PSIwms already meets most of the requirements in the standard version. For example, storage locations are determined according to different strategies, priorities and article classifications and continuously adjusted to sales and throughput figures. The system also generates the various transport requests in a route-optimized way. The main tasks also include the coordination of picking orders for production, for direct dispatch to customers or for collection in stores as well as for the supply of shops. Another special feature at Mister Spex is multi-order picking through which employees can pick up to 100 different orders in one pass. PSIwms also controls the processing of returns – from the acceptance of returns to quality control and the assignment of subsequent steps. PSIwms receives all orders via the connected ERP system. All other hardware components and subsystems, e.g. for data acquisition and label creation, are also integrated into the system, thus ensuring maximum efficiency and optimally coordinated processes.

PSI Logistics customers and their successes

Next.e.GO Mobile

Next.e.GO Mobile SE uses Industry 4.0 methods to produce electric vehicles that are “practical and affordable”. The basis for this is a particularly high level of agility in production and logistics.

FIEGE Logistik

FIEGE operates three million square metres of warehouse and logistics space worldwide. For warehouse management and process control, FIEGE relies on PSIwms in three logistics centres.


Klinikum Nürnberg

Nuremberg Hospital has a total of 42 institutions and various interdisciplinary centres. For the purpose of supplying all departments and locations, the hospital relies on PSIwms.

Koenig & Bauer Kammann

As a manufacturer of decoration machines, the company plans, designs and assembles at its plant in Löhne. PSIwms is used for the smooth handling of production logistics.


Up to 1.5 million garments leave LPP's 66,000 square metre distribution centre daily. Behind this is a logistical masterstroke, made possible in part by the use of PSIwms.


Mahr is a manufacturer of production measurement technology. For production supply and dispatch processing, Mahr relies on the PSIwms with integrated forklift control system - connected to the ERP system PSIpenta.

Mister Spex

Mister Spex relies on our WMS to optimise its logistics processes. At the logistics centre in Berlin-Siemensstadt, PSIwms controls the entire intralogistics and production supply.


MV WERFTEN operates three shipyards. Genting HK has cruise ships built at the three shipyard sites in Wismar, Rostock and Stralsund for the shipping companies belonging to its own group.


NOSTA Group offers logistics services along the entire value chain - on land, on water, on rails or in the air. NOSTA relies on PSIwms to control its material flows.

Robert Bosch

Robert Bosch uses PSIglobal to optimise existing logistics networks and design new ones. In 2017, the company achieved savings potential in the double-digit percentage range.

Rudolph Logstik Gruppe

The Rudolph Logistics Group is an internationally active logistics service provider and uses our PSIglobal in conjunction with the tender management module to manage its tasks.

Würth Elektronik eiSos

Würth Elektronik eiSos develops, manufactures and distributes electronic and electromechanical components for the electronics industry. Our PSIwms is used to handle the logistics processes.

Würth Elektronik France SAS

Würth Elektronik France guarantees delivery of all catalogue products within 48 hours. Würth relies on PSIwms for the swift and smooth handling of logistics processes.

Alfred Kärcher

For optimised storage and picking processes according to product-specific strategies, Kärcher relies on our warehouse management system PSIwms at the central logistics centre in Obersontheim.

Intelligent Warehousing

What makes a user-friendly WMS? Active monitoring with dashboard views

This video shows how the Warehouse Management System PSIwms makes clear evaluations at a glance using dashboard views with diagrams and traffic light functions from tabular data. Includes interface monitoring, logging of all changes and event tracking. To ensure that no important information is overlooked, event tracking also allows graphical analyses to be displayed on large screens.

Any questions? Are you interested?

Contact us, we will be happy to assist you.

Rüdiger Stauch
Head of Sales

phone.: +49 6021 366-561

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