To ensure smooth IT operations, continuous application and system maintenance is required, including monitoring and support. In the event of a malfunction, there must be personnel available who will take care of the error elimination at any time and as quickly as possible.
We relieve your IT with our Application Management Services (AMS) while we meet the requirements for an uninterrupted operation and continuous optimization. We offer a wide range of models, adapted to your needs:
Our excellently trained support team will provide you with competent assistance in problem identification and error elimination as well as preventive measures.
Thanks to our ticket system with connected helpdesk, you benefit from fast and structured support – with 24/7 on-call service upon request.
It is also possible to track the processing status at any time.
With the goal of holistic system monitoring and high availability, we manage the monitoring of your hardware and software parameters of your PSIwms environment for you – upon request, also of third-party systems. Always having an eye on: compliance with all security-relevant aspects.
We develop measures that serve to restore the system quickly in the event of malfunctions and associated failure of components.
In addition, the tools we use in the event of a malfunction provide a wide range of information necessary for later diagnosis. They form the basis for sustainable problem and error elimination and thus for future error prevention.
We manage all your hardware and software data as well as equipment (configuration items) that are important for service delivery. With the resulting reporting about the recorded CI's, you always keep the overview.
With our cloud solution, we always dynamically provide you with the IT capacity you need. Investments in hardware or licenses are not necessary, we always charge according to your actual consumption. This way, you are always flexible and your IT is excellently positioned to support your company’s growth.
Photos (top to bottom, ltr): © Imillian – Fotolia.com, © Sashkin – Fotolia.com